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Mystery Shopping (Customer experience tests) 

Customer experience tests, is the provision of facets of service. Mystery research has unique benefits for improving customer service delivery and retaining of customer base. It provides management with actual customer experiences, helping companies to keep in touch with what actually happens on the ground when the staff interfaces with customers.

This tool is vehicle to communicating company customer strategy, tactical understanding of employee performance, teaches to be more focused on measures of service standards, helps re-evaluate and set standards, acts as training aid and motivation tool for employees.

The programs answers questions such as:

How are we performing in our delivery of service or in product presentation?

What are the weaknesses and strengths?

What can be done to improve?